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Active Duty , All Regions
Customer Service
  2005 2006 2007 Trend
Benchmark 63 63 63 0
CONUS MHS 51 54 55 4
ARMY 49 55 57 8
NAVY 53 56 54 1
AIR FORCE 54 54 57 3
OTHER 48 50 52 4
NORTH 49 53 54 4
North Army 47 53 56 9
North Navy 52 53 55 3
North Air Force 52 51 53 1
North Other 47 55 49 3
SOUTH 52 52 56 5
South Army 50 53 57 7
South Navy 51 58 55 4
South Air Force 56 53 57 1
South Other 48 40 54 7
WEST 51 56 55 4
West Army 49 60 61 12
West Navy 53 58 53 -1
West Air Force 53 53 58 5
West Other 48 50 50 2
OVERSEAS 55 57 59 5
Overseas Europe 56 59 58 2
Overseas Pacific 53 55 59 6
Overseas Latin America *** *** *** ***
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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