 |
 |
|||
|
Active Duty , All Regions Customer Service Problem Finding/Understanding Written Material |
||||
| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 46 | 44 | 45 | 0 |
| ARMY | 42 | 47 | 50 | 8 |
| NAVY | 49 | 46 | 45 | -4 |
| AIR FORCE | 49 | 44 | 45 | -5 |
| OTHER | 43 | 39 | 41 | -2 |
| NORTH | 45 | 43 | 45 | 0 |
| North Army | 40 | 45 | 50 | 10 |
| North Navy | 48 | 41 | 46 | -3 |
| North Air Force | 47 | 46 | 43 | -4 |
| North Other | 46 | 43 | 41 | -5 |
| SOUTH | 48 | 44 | 47 | -1 |
| South Army | 46 | 46 | 50 | 5 |
| South Navy | 49 | 49 | 46 | -3 |
| South Air Force | 52 | 44 | 44 | -8 |
| South Other | 44 | 33 | 48 | 4 |
| WEST | 44 | 45 | 44 | 0 |
| West Army | 42 | 52 | 50 | 9 |
| West Navy | 49 | 48 | 45 | -3 |
| West Air Force | 46 | 41 | 45 | -1 |
| West Other | 38 | 40 | 33 | -5 |
| OVERSEAS | 49 | 49 | 48 | 0 |
| Overseas Europe | 48 | 52 | 45 | -3 |
| Overseas Pacific | 49 | 45 | 50 | 1 |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||