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Active Duty , All Regions Customer Service Problem Getting Help from Customer Service |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 43 | 49 | 51 | 9 |
| ARMY | 41 | 49 | 50 | 9 |
| NAVY | 44 | 52 | 51 | 7 |
| AIR FORCE | 46 | 48 | 54 | 8 |
| OTHER | 42 | 45 | 51 | 9 |
| NORTH | 42 | 49 | 49 | 8 |
| North Army | 38 | 48 | 51 | 13 |
| North Navy | 45 | 50 | 50 | 4 |
| North Air Force | 44 | 47 | 48 | 4 |
| North Other | 41 | 51 | 47 | 7 |
| SOUTH | 43 | 47 | 52 | 10 |
| South Army | 42 | 49 | 49 | 7 |
| South Navy | 40 | 54 | 52 | 12 |
| South Air Force | 48 | 49 | 54 | 6 |
| South Other | 38 | 33 | 56 | 18 |
| WEST | 44 | 49 | 53 | 9 |
| West Army | 40 | 53 | 53 | 13 |
| West Navy | 45 | 52 | 53 | 8 |
| West Air Force | 45 | 47 | 55 | 10 |
| West Other | 48 | 45 | 49 | 1 |
| OVERSEAS | 48 | 52 | 52 | 4 |
| Overseas Europe | 50 | 55 | 53 | 3 |
| Overseas Pacific | 44 | 48 | 46 | 1 |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||