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Active Duty , North Other
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 65 60 84 82 55 84 53 50 63 64 89 73
OTHER 68 70 89 87 52 83 54 62 68 67 90 70
NORTH 64 60 84 84 54 81 52 51 64 61 89 74
North Other 68 72 90 89 49 78 50 60 70 61 92 70
Out of Catchment North Region 70 74 91 90 52 80 50 63 67 66 91 69
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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