Active Duty , Customer Service , South Air Force


Active Duty , South Air Force Customer Service Problem Getting Help from Customer Service
	2005	2006	2007	Trend
Benchmark	63	63	63	0
CONUS MHS	43	49	51	9
AIR FORCE	46	48	54	8
SOUTH	43	47	52	10
South Air Force	48	49	54	6
12th Med Grp-Randolph	33	33	*******	*******
14th Med Grp-Columbus	*******	*******	49	*******
16th Med Grp-Hurlburt Field	56	*******	35	-21
17th Med Grp-Goodfellow	*******	*******	*******	*******
20th Med Grp-Shaw	45	58	34	-11
2nd Med Grp-Barksdale	47	51	50	4
314th Med Grp-Little Rock	45	*******	44	-1
325th Med Grp-Tyndall	45	53	38	-7
42nd Med Grp-Maxwell	49	48	59	10
45th Med Grp-Patrick	54	*******	*******	*******
59th Med Wing-Lackland	*******	*******	68	*******
6th Med Grp-MacDill	32	48	42	10
72nd Med Grp-Tinker	48	43	57	9
78th Med Grp-Robins	38	55	48	11
7th Med Grp-Dyess	52	38	56	4
81st Med Grp-Keesler	69	*******	*******	*******
82nd Med Grp-Sheppard	44	67	57	12
96th Med Grp-Eglin	*******	*******	*******	*******
South Region-Air force	*******	*******	*******	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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