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Active Duty , West Army
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 65 60 84 82 55 84 53 50 63 64 89 73
ARMY 64 58 82 81 57 83 54 47 64 65 87 71
WEST 66 61 84 81 55 87 54 49 62 65 88 72
West Army 68 61 84 80 61 86 58 52 62 68 86 69
Evans ACH 69 48 76 75 *** *** 66 67 *** *** 88 70
Irwin ACH 66 67 84 75 *** *** 54 63 *** *** 78 66
L. Wood ACH 75 57 91 86 *** *** 54 43 *** 77 92 72
Madigan AMC 62 62 86 82 66 *** 51 41 68 79 82 62
Munson AHC 66 66 82 84 60 86 63 50 50 59 93 74
R W Bliss AHC 66 68 86 87 48 *** 60 62 *** 76 86 83
Tripler AMC 76 61 75 76 *** *** 63 58 54 *** 84 70
Weed ACH 57 65 89 85 *** *** 46 42 *** 66 85 80
William Beaumont AMC 63 65 88 83 *** *** 64 51 *** 57 94 65
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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