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Active Duty , West Navy
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 65 60 84 82 55 84 53 50 63 64 89 73
NAVY 64 58 82 81 54 84 51 48 60 59 88 73
WEST 66 61 84 81 55 87 54 49 62 65 88 72
West Navy 61 55 78 75 53 83 48 39 62 56 86 70
NACC Port Hueneme 62 65 85 84 61 92 51 56 58 57 93 73
NBHC NAS North Island 71 54 83 82 52 96 57 49 *** 60 90 75
NBHC NTC San Diego 75 60 80 80 *** *** 31 36 *** 49 93 75
NH Bremerton 70 53 81 78 62 *** 58 50 74 39 92 70
NH Camp Pendleton 50 45 68 64 *** *** 52 32 *** 55 93 68
NH LeMoore 69 59 81 83 67 80 59 54 66 68 89 71
NH Oak Harbor 59 62 82 83 *** *** 44 43 59 69 90 68
NMC San Diego 57 52 75 70 45 *** 40 32 *** 53 83 67
NMCL Pearl Harbor 72 61 88 82 *** *** 55 53 65 59 88 71
TRICARE Outpatient-Chula Vista *** *** *** *** *** *** *** *** *** *** *** ***
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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