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Active Duty , West Air Force
Customer Service

  2005 2006 2007 Trend
Benchmark 63 63 63 0
CONUS MHS 51 54 55 4
AIR FORCE 54 54 57 3
WEST 51 56 55 4
West Air Force 53 53 58 5
10th Med Grp-USAF Academy *** *** *** ***
21st Med Grp-Peterson 43 54 53 10
30th Med Grp-Vandenberg *** *** 57 ***
341st Med Grp-Malmstrom *** *** *** ***
355th Med Grp-Davis Monthan 58 48 56 -2
366th Med Grp-Mountain Home 56 49 59 3
377th Med Grp-Kirtland 43 *** 62 19
3rd Med Grp-Elmendorf 55 52 *** ***
509th Med Grp-Whiteman *** *** *** ***
55th Med Grp-Offutt *** *** 58 ***
56th Med Grp-Luke *** 55 *** ***
5th Med Grp-Minot *** *** *** ***
60th Med Grp-Travis *** 51 63 ***
61st Med Squad-Los Angeles *** 47 57 ***
75th Med Grp-Hill 49 43 67 18
90th Med Grp-F.E. Warren *** *** *** ***
92nd Med Grp-Fairchild 56 45 *** ***
95th Med Grp-Edwards *** *** 62 ***
99th Med Grp-O'Callaghan Hosp *** *** *** ***
West Region-Air force 52 60 63 11
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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