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Active Duty , Overseas Pacific
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 65 60 84 82 55 84 53 50 63 64 89 73
OVERSEAS 66 60 84 84 59 81 55 50 58 63 87 74
Overseas Pacific 64 62 85 86 59 82 52 53 61 62 85 74
18th Med Grp-Kadena AB 70 56 86 91 *** *** 57 47 53 62 91 75
NH Guam-Agana 75 69 94 85 *** *** 60 60 74 56 80 73
NH Okinawa 68 57 83 82 *** *** 51 51 59 65 91 70
NH Yokosuka 63 64 82 83 *** *** 45 57 60 60 86 78
Pacific-Air force 67 68 88 87 *** *** 66 56 52 70 91 77
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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