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Active Duty , North Army
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 65 60 84 82 55 84 53 50 63 64 89 73
ARMY 64 58 82 81 57 83 54 47 64 65 87 71
NORTH 64 60 84 84 54 81 52 51 64 61 89 74
North Army 62 57 81 82 56 79 52 48 61 64 88 73
Blanchfield ACH 69 55 78 83 *** *** 59 55 *** 74 88 70
Dewitt ACH 63 56 81 79 47 *** 57 53 57 51 91 77
Ireland ACH 67 59 83 83 46 84 53 51 54 71 84 70
Kenner AHC 52 44 57 65 *** *** 52 45 *** 48 91 70
Kimbrough Amb Car Cen-Ft Meade 59 56 88 85 52 77 59 51 74 53 88 74
McDonald ACH 65 55 88 87 *** *** 65 51 *** 62 81 77
Walter Reed AMC 68 62 86 88 52 74 50 48 72 61 91 69
Womack AMC 55 52 76 76 62 *** 47 36 64 73 89 69
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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