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Active Duty , North Navy
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 65 60 84 82 55 84 53 50 63 64 89 73
NAVY 64 58 82 81 54 84 51 48 60 59 88 73
NORTH 64 60 84 84 54 81 52 51 64 61 89 74
North Navy 64 59 84 83 55 87 52 50 62 57 88 75
NACC Newport 72 74 91 85 61 93 61 58 86 70 85 75
NBHC Little Creek 63 56 89 86 *** *** 58 58 *** 61 90 75
NBHC Navsta Sewells 59 50 80 77 53 89 46 41 55 67 91 75
NBHC Oceana 62 48 86 76 *** *** 44 41 *** 51 80 76
NH Camp Lejeune 62 67 86 84 *** *** 53 53 *** *** 79 77
NH Cherry Point 64 71 86 83 *** *** 45 31 *** 45 89 67
NH Great Lakes 64 69 90 89 62 84 49 65 72 71 97 70
NMC Portsmouth 66 52 83 83 53 90 58 55 56 55 84 71
NMCL Annapolis 68 68 84 88 46 *** 44 55 75 68 89 88
NMCL Patuxent River 69 59 85 79 55 80 46 37 35 52 93 76
NMCL Quantico 66 52 74 78 57 *** 49 37 70 42 83 84
NNMC Bethesda 59 52 79 83 44 63 44 41 76 52 92 69
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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