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Active Duty Dependents , All Regions
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Trends
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 64 63 83 83 59 86 60 55 66 69 89 76
ARMY 64 57 80 81 60 88 60 50 69 68 88 75
NAVY 64 63 83 81 59 85 59 51 63 68 90 76
AIR FORCE 64 60 84 81 62 85 61 51 64 67 90 79
OTHER 65 72 87 87 58 86 61 65 67 73 90 75
NORTH 63 62 82 82 58 85 55 52 64 70 89 75
North Army 66 57 81 82 59 89 58 47 68 66 88 71
North Navy 62 58 79 76 58 85 51 44 58 71 91 76
North Air Force 61 61 83 82 60 81 55 52 65 72 89 78
North Other 62 72 86 86 58 83 54 63 65 71 88 75
SOUTH 66 61 83 81 60 84 62 56 66 70 89 78
South Army 64 51 77 76 58 87 60 49 66 72 87 79
South Navy 67 66 86 83 62 84 62 55 63 68 89 80
South Air Force 64 57 83 80 61 83 62 51 67 65 91 78
South Other 68 69 87 87 59 85 65 65 67 72 91 77
WEST 64 65 85 84 60 89 63 56 68 68 89 76
West Army 60 59 82 85 60 88 61 53 70 64 89 78
West Navy 64 65 84 83 59 87 64 54 70 64 88 73
West Air Force 65 60 85 81 63 90 63 51 63 66 90 81
West Other 67 77 89 89 57 89 65 66 70 74 90 74
OVERSEAS 66 65 86 84 65 84 65 55 68 72 89 72
Overseas Europe 65 64 82 83 65 85 64 51 67 69 87 69
Overseas Pacific 69 67 92 87 66 72 66 60 67 75 93 75
Overseas Latin America 64 63 90 86 64 96 79 72 81 82 87 77
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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