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Active Duty Dependents , All Regions
Customer Service
2007
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 49 56 73
ARMY 53 57 71
NAVY 44 56 78
AIR FORCE 48 60 78
OTHER 50 56 69
NORTH 50 56 69
North Army 56 58 65
North Navy 41 52 81
North Air Force 48 59 71
North Other 52 56 65
SOUTH 50 57 73
South Army 53 49 72
South Navy 48 61 78
South Air Force 49 57 77
South Other 49 60 68
WEST 46 56 76
West Army 48 58 76
West Navy 44 59 74
West Air Force 46 63 80
West Other 47 50 73
OVERSEAS 53 65 76
Overseas Europe 48 67 78
Overseas Pacific 61 62 73
Overseas Latin America 53 63 75
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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