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Active Duty Dependents , All Regions Customer Service Problem Getting Help from Customer Service |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 48 | 55 | 56 | 8 |
| ARMY | 51 | 58 | 57 | 6 |
| NAVY | 49 | 53 | 56 | 7 |
| AIR FORCE | 47 | 53 | 60 | 13 |
| OTHER | 47 | 57 | 56 | 9 |
| NORTH | 47 | 59 | 56 | 8 |
| North Army | 47 | 56 | 58 | 11 |
| North Navy | 50 | 56 | 52 | 2 |
| North Air Force | 44 | 55 | 59 | 16 |
| North Other | 46 | 64 | 56 | 9 |
| SOUTH | 53 | 55 | 57 | 4 |
| South Army | 56 | 56 | 49 | -7 |
| South Navy | 57 | 53 | 61 | 5 |
| South Air Force | 46 | 51 | 57 | 12 |
| South Other | 55 | 56 | 60 | 5 |
| WEST | 44 | 52 | 56 | 12 |
| West Army | 50 | 62 | 58 | 9 |
| West Navy | 41 | 49 | 59 | 17 |
| West Air Force | 50 | 53 | 63 | 13 |
| West Other | 39 | 48 | 50 | 11 |
| OVERSEAS | 54 | 56 | 65 | 12 |
| Overseas Europe | 57 | 52 | 67 | 11 |
| Overseas Pacific | 49 | 60 | 62 | 14 |
| Overseas Latin America | *** | *** | 63 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||