Active Duty Dependents , Claims Processing , All Regions


Active Duty Dependents , All Regions Claims Processing Claims Handled in a Reasonable Time
	2005	2006	2007	Trend
Benchmark	87	87	87	0
CONUS MHS	80	83	86	6
ARMY	79	82	88	9
NAVY	82	82	85	3
AIR FORCE	80	85	85	6
OTHER	79	83	85	6
NORTH	82	85	86	3
North Army	76	83	88	12
North Navy	85	85	85	0
North Air Force	87	90	85	-2
North Other	83	85	85	2
SOUTH	80	79	83	4
South Army	79	77	85	6
South Navy	81	82	84	3
South Air Force	77	83	82	5
South Other	81	76	83	2
WEST	78	84	88	10
West Army	80	81	91	11
West Navy	82	78	88	6
West Air Force	81	86	89	8
West Other	74	87	87	12
OVERSEAS	75	83	84	8
Overseas Europe	78	84	85	6
Overseas Pacific	65	84	73	8
Overseas Latin America	*******	*******	96	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users