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Retirees and Dependents , All Regions
Customer Service
2007
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 54 60 72
ARMY 61 56 71
NAVY 46 59 67
AIR FORCE 56 57 73
OTHER 53 62 73
NORTH 54 62 69
North Army 62 56 74
North Navy 49 61 69
North Air Force 53 59 68
North Other 54 64 68
SOUTH 54 59 72
South Army 60 49 67
South Navy 43 58 54
South Air Force 58 57 75
South Other 53 61 74
WEST 53 60 74
West Army 60 63 69
West Navy 45 56 73
West Air Force 56 57 74
West Other 52 62 76
OVERSEAS 53 64 79
Overseas Europe 46 57 85
Overseas Pacific 52 56 80
Overseas Latin America 64 *** 71
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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