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Retirees and Dependents , All Regions Customer Service Problem Finding/Understanding Written Material |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 52 | 53 | 54 | 2 |
| ARMY | 55 | 55 | 61 | 6 |
| NAVY | 54 | 53 | 46 | -7 |
| AIR FORCE | 56 | 52 | 56 | 0 |
| OTHER | 49 | 52 | 53 | 4 |
| NORTH | 49 | 50 | 54 | 5 |
| North Army | 49 | 52 | 62 | 14 |
| North Navy | 54 | 52 | 49 | -5 |
| North Air Force | 56 | 52 | 53 | -3 |
| North Other | 47 | 49 | 54 | 7 |
| SOUTH | 55 | 57 | 54 | -1 |
| South Army | 63 | 58 | 60 | -3 |
| South Navy | 55 | 60 | 43 | -12 |
| South Air Force | 55 | 55 | 58 | 4 |
| South Other | 53 | 57 | 53 | 0 |
| WEST | 50 | 50 | 53 | 3 |
| West Army | 58 | 58 | 60 | 3 |
| West Navy | 51 | 46 | 45 | -6 |
| West Air Force | 57 | 49 | 56 | -1 |
| West Other | 44 | 49 | 52 | 7 |
| OVERSEAS | 39 | 45 | 53 | 14 |
| Overseas Europe | 51 | 42 | 46 | -4 |
| Overseas Pacific | 43 | 35 | 52 | 10 |
| Overseas Latin America | *** | *** | 64 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||