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Retirees and Dependents , All Regions Customer Service Problem Getting Help from Customer Service |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 52 | 56 | 60 | 8 |
| ARMY | 52 | 57 | 56 | 4 |
| NAVY | 53 | 59 | 59 | 5 |
| AIR FORCE | 55 | 53 | 57 | 2 |
| OTHER | 51 | 56 | 62 | 11 |
| NORTH | 52 | 57 | 62 | 9 |
| North Army | 48 | 59 | 56 | 9 |
| North Navy | 53 | 57 | 61 | 8 |
| North Air Force | 55 | 48 | 59 | 4 |
| North Other | 54 | 58 | 64 | 10 |
| SOUTH | 54 | 58 | 59 | 5 |
| South Army | 57 | 60 | 49 | -8 |
| South Navy | 49 | 66 | 58 | 9 |
| South Air Force | 56 | 56 | 57 | 0 |
| South Other | 53 | 57 | 61 | 9 |
| WEST | 50 | 53 | 60 | 10 |
| West Army | 53 | 52 | 63 | 10 |
| West Navy | 57 | 56 | 56 | 0 |
| West Air Force | 54 | 53 | 57 | 3 |
| West Other | 46 | 53 | 62 | 16 |
| OVERSEAS | 49 | 56 | 64 | 15 |
| Overseas Europe | 47 | 56 | 57 | 10 |
| Overseas Pacific | 58 | 42 | 56 | -2 |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||