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Retirees and Dependents , All Regions
Claims Processing

  2005 2006 2007 Trend
Benchmark 87 88 88 0
CONUS MHS 84 88 89 5
ARMY 83 88 89 6
NAVY 85 87 90 6
AIR FORCE 86 86 89 3
OTHER 84 88 88 4
NORTH 84 89 89 5
North Army 83 89 89 7
North Navy 84 89 91 7
North Air Force 83 87 90 6
North Other 84 89 88 4
SOUTH 84 86 87 4
South Army 85 88 87 3
South Navy 86 88 91 5
South Air Force 85 86 87 2
South Other 82 86 87 5
WEST 85 88 91 6
West Army 84 88 93 9
West Navy 84 84 90 6
West Air Force 87 86 91 3
West Other 85 90 90 6
OVERSEAS 75 72 77 2
Overseas Europe 68 71 76 7
Overseas Pacific 85 60 72 -13
Overseas Latin America *** *** 81 ***
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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