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Retirees and Dependents , All Regions Claims Processing Claims Handled in a Reasonable Time |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 87 | 87 | 87 | 0 |
| CONUS MHS | 83 | 86 | 88 | 5 |
| ARMY | 82 | 87 | 88 | 6 |
| NAVY | 84 | 85 | 89 | 6 |
| AIR FORCE | 85 | 84 | 89 | 4 |
| OTHER | 83 | 87 | 87 | 4 |
| NORTH | 83 | 87 | 88 | 5 |
| North Army | 82 | 89 | 89 | 7 |
| North Navy | 83 | 87 | 89 | 6 |
| North Air Force | 82 | 85 | 91 | 9 |
| North Other | 84 | 87 | 87 | 3 |
| SOUTH | 84 | 86 | 87 | 4 |
| South Army | 84 | 87 | 86 | 3 |
| South Navy | 85 | 85 | 91 | 7 |
| South Air Force | 85 | 84 | 86 | 2 |
| South Other | 83 | 86 | 87 | 4 |
| WEST | 83 | 86 | 89 | 6 |
| West Army | 81 | 86 | 92 | 11 |
| West Navy | 83 | 82 | 88 | 5 |
| West Air Force | 86 | 84 | 90 | 4 |
| West Other | 83 | 88 | 88 | 6 |
| OVERSEAS | 73 | 65 | 74 | 1 |
| Overseas Europe | 64 | 65 | 73 | 9 |
| Overseas Pacific | 84 | 49 | 64 | -19 |
| Overseas Latin America | *** | *** | 82 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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