Click for Trend data  Return to Main Page    Help
All Users , All Regions
Customer Service
2007
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 50 56 71
ARMY 55 54 72
NAVY 46 55 70
AIR FORCE 50 57 75
OTHER 49 58 69
NORTH 50 56 68
North Army 56 55 68
North Navy 46 54 72
North Air Force 48 56 70
North Other 50 58 65
SOUTH 51 56 71
South Army 54 49 70
South Navy 46 57 67
South Air Force 51 56 75
South Other 50 59 70
WEST 48 57 73
West Army 53 59 76
West Navy 46 57 66
West Air Force 50 58 75
West Other 46 56 73
OVERSEAS 52 59 78
Overseas Europe 47 60 78
Overseas Pacific 55 53 79
Overseas Latin America 60 71 74
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
Download Page
Return to Main Page   Help
Click below to view this table by other groups
 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
Active Duty   Active Duty Dependents   Retirees and Dependents   All Users