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Problem Getting Help from Customer Service
  2005 2006 2007 Trend
Benchmark 63 63 63 0
CONUS MHS 48 54 56 8
ARMY 47 54 54 7
NAVY 49 55 55 7
AIR FORCE 50 52 57 7
OTHER 48 54 58 10
NORTH 48 55 56 9
North Army 44 54 55 11
North Navy 50 55 54 5
North Air Force 48 50 56 8
North Other 49 58 58 9
SOUTH 50 54 56 6
South Army 51 54 49 -2
South Navy 48 58 57 9
South Air Force 51 53 56 5
South Other 50 53 59 9
WEST 47 52 57 10
West Army 47 55 59 11
West Navy 48 53 57 9
West Air Force 50 51 58 8
West Other 44 49 56 12
OVERSEAS 51 55 59 8
Overseas Europe 53 56 60 7
Overseas Pacific 48 53 53 5
Overseas Latin America 54 62 71 16
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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