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All Users , All Regions Customer Service Problem with Paperwork |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 72 | 72 | 72 | 0 |
| CONUS MHS | 65 | 68 | 71 | 6 |
| ARMY | 67 | 71 | 72 | 5 |
| NAVY | 67 | 71 | 70 | 3 |
| AIR FORCE | 69 | 70 | 75 | 5 |
| OTHER | 60 | 64 | 69 | 9 |
| NORTH | 63 | 67 | 68 | 5 |
| North Army | 66 | 69 | 68 | 2 |
| North Navy | 64 | 70 | 72 | 8 |
| North Air Force | 69 | 66 | 70 | 1 |
| North Other | 58 | 62 | 65 | 7 |
| SOUTH | 66 | 69 | 71 | 5 |
| South Army | 67 | 71 | 70 | 2 |
| South Navy | 69 | 73 | 67 | -3 |
| South Air Force | 68 | 70 | 75 | 7 |
| South Other | 62 | 65 | 70 | 8 |
| WEST | 66 | 70 | 73 | 7 |
| West Army | 66 | 74 | 76 | 10 |
| West Navy | 67 | 73 | 66 | -1 |
| West Air Force | 70 | 71 | 75 | 5 |
| West Other | 60 | 63 | 73 | 13 |
| OVERSEAS | 70 | 72 | 78 | 8 |
| Overseas Europe | 73 | 73 | 78 | 5 |
| Overseas Pacific | 67 | 72 | 79 | 12 |
| Overseas Latin America | 65 | 65 | 74 | 9 |
| Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||