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All Users , All Regions Claims Processing Claims Handled in a Reasonable Time |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 87 | 87 | 87 | 0 |
| CONUS MHS | 81 | 84 | 86 | 5 |
| ARMY | 79 | 83 | 86 | 7 |
| NAVY | 82 | 82 | 86 | 4 |
| AIR FORCE | 82 | 83 | 87 | 5 |
| OTHER | 80 | 85 | 86 | 5 |
| NORTH | 81 | 85 | 85 | 4 |
| North Army | 79 | 83 | 85 | 5 |
| North Navy | 84 | 85 | 87 | 4 |
| North Air Force | 82 | 81 | 87 | 4 |
| North Other | 80 | 86 | 85 | 5 |
| SOUTH | 81 | 83 | 85 | 4 |
| South Army | 80 | 81 | 86 | 6 |
| South Navy | 82 | 81 | 87 | 5 |
| South Air Force | 81 | 82 | 83 | 2 |
| South Other | 81 | 84 | 86 | 5 |
| WEST | 81 | 85 | 88 | 7 |
| West Army | 78 | 84 | 90 | 12 |
| West Navy | 82 | 80 | 86 | 4 |
| West Air Force | 83 | 85 | 90 | 7 |
| West Other | 80 | 87 | 87 | 7 |
| OVERSEAS | 75 | 79 | 80 | 5 |
| Overseas Europe | 79 | 80 | 80 | 1 |
| Overseas Pacific | 66 | 76 | 77 | 12 |
| Overseas Latin America | 83 | 79 | 89 | 5 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||