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All Users , West Navy Customer Service 2007 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 53 | 63 | 72 |
| CONUS MHS | 50 | 56 | 71 |
| NAVY | 46 | 55 | 70 |
| WEST | 48 | 57 | 73 |
| West Navy | 46 | 57 | 66 |
| NACC Port Hueneme | 51 | 61 | 85 |
| NBHC NAS North Island | 43 | 44 | 72 |
| NBHC NTC San Diego | 41 | 57 | 60 |
| NH Bremerton | 42 | 56 | 79 |
| NH Camp Pendleton | 46 | 57 | 62 |
| NH LeMoore | 64 | 67 | 76 |
| NH Oak Harbor | 53 | 47 | 73 |
| NMC San Diego | 44 | 45 | 60 |
| NMCL Pearl Harbor | 54 | 74 | 77 |
| TRICARE Outpatient-Chula Vista | 70 | 41 | 81 |
| Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | |||