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All Users , West Navy Customer Service Problem Getting Help from Customer Service |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 48 | 54 | 56 | 8 |
| NAVY | 49 | 55 | 55 | 7 |
| WEST | 47 | 52 | 57 | 10 |
| West Navy | 48 | 53 | 57 | 9 |
| NACC Port Hueneme | 55 | 53 | 61 | 6 |
| NBHC NAS North Island | 58 | 54 | 44 | -13 |
| NBHC NTC San Diego | 45 | 48 | 57 | 12 |
| NH Bremerton | 49 | 46 | 56 | 7 |
| NH Camp Pendleton | 52 | 48 | 57 | 5 |
| NH LeMoore | 46 | 63 | 67 | 21 |
| NH Oak Harbor | 41 | 52 | 47 | 5 |
| NMC San Diego | 44 | 53 | 45 | 1 |
| NMCL Pearl Harbor | 37 | 57 | 74 | 37 |
| TRICARE Outpatient-Chula Vista | 37 | 52 | 41 | 4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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