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All Users , West Air Force
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 67 66 87 85 59 87 59 59 68 69 89 74
AIR FORCE 68 64 87 84 60 87 59 57 65 70 91 79
WEST 67 67 87 84 59 89 59 58 68 69 89 74
West Air Force 68 65 88 84 61 91 60 56 65 69 91 80
10th Med Grp-USAF Academy 69 69 84 85 55 89 58 57 65 63 87 79
21st Med Grp-Peterson 66 64 91 84 52 83 56 60 65 65 92 84
30th Med Grp-Vandenberg 62 59 85 82 65 94 56 59 70 67 90 75
341st Med Grp-Malmstrom 77 72 90 86 64 96 67 64 73 72 91 77
355th Med Grp-Davis Monthan 67 63 88 81 59 93 63 52 67 74 91 76
366th Med Grp-Mountain Home 68 65 89 86 61 85 57 54 71 76 88 81
377th Med Grp-Kirtland 66 61 88 85 60 91 60 51 59 73 94 71
3rd Med Grp-Elmendorf 67 62 86 84 54 86 56 56 67 62 91 76
509th Med Grp-Whiteman 78 71 91 88 69 94 65 65 74 74 91 80
55th Med Grp-Offutt 70 66 88 83 62 92 61 51 58 81 90 79
56th Med Grp-Luke 67 66 88 83 65 91 65 55 56 60 89 75
5th Med Grp-Minot 75 64 90 86 63 96 57 57 63 60 87 70
60th Med Grp-Travis 66 63 90 85 67 86 63 60 66 74 90 83
61st Med Squad-Los Angeles 63 66 88 87 62 91 65 60 70 64 90 77
75th Med Grp-Hill 73 73 88 86 60 92 64 60 58 72 88 82
90th Med Grp-F.E. Warren 73 65 88 83 56 90 65 57 58 73 94 77
92nd Med Grp-Fairchild 65 67 90 83 63 94 60 51 58 69 91 81
95th Med Grp-Edwards 67 68 94 84 63 87 57 59 66 67 92 83
99th Med Grp-O'Callaghan Hosp 64 56 86 84 58 88 57 50 65 62 92 75
West Region-Air force 66 67 87 84 68 92 59 56 66 74 90 80
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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