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All Users , West Air Force Customer Service Problem Getting Help from Customer Service |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 48 | 54 | 56 | 8 |
| AIR FORCE | 50 | 52 | 57 | 7 |
| WEST | 47 | 52 | 57 | 10 |
| West Air Force | 50 | 51 | 58 | 8 |
| 10th Med Grp-USAF Academy | 39 | 37 | 44 | 5 |
| 21st Med Grp-Peterson | 45 | 54 | 45 | 0 |
| 30th Med Grp-Vandenberg | 51 | 50 | 63 | 12 |
| 341st Med Grp-Malmstrom | 50 | 68 | 68 | 18 |
| 355th Med Grp-Davis Monthan | 52 | 52 | 56 | 4 |
| 366th Med Grp-Mountain Home | 48 | 47 | 62 | 14 |
| 377th Med Grp-Kirtland | 43 | 50 | 60 | 17 |
| 3rd Med Grp-Elmendorf | 51 | 55 | 47 | -4 |
| 509th Med Grp-Whiteman | 59 | 72 | 65 | 5 |
| 55th Med Grp-Offutt | 47 | 49 | 58 | 11 |
| 56th Med Grp-Luke | 55 | 56 | 63 | 9 |
| 5th Med Grp-Minot | 45 | 75 | 65 | 20 |
| 60th Med Grp-Travis | 48 | 50 | 67 | 19 |
| 61st Med Squad-Los Angeles | 46 | 45 | 53 | 7 |
| 75th Med Grp-Hill | 43 | 45 | 63 | 20 |
| 90th Med Grp-F.E. Warren | 48 | 40 | 62 | 14 |
| 92nd Med Grp-Fairchild | 48 | 47 | 62 | 14 |
| 95th Med Grp-Edwards | 50 | 65 | 63 | 13 |
| 99th Med Grp-O'Callaghan Hosp | 62 | 57 | 51 | -11 |
| West Region-Air force | 51 | 50 | 70 | 20 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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