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All Users , West Other
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 67 66 87 85 59 87 59 59 68 69 89 74
OTHER 69 73 89 88 59 87 60 66 69 71 90 72
WEST 67 67 87 84 59 89 59 58 68 69 89 74
West Other 70 75 89 88 58 89 61 66 70 73 89 71
Out of Catchment West Region 71 76 91 89 57 89 59 67 71 74 89 71
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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