 |
 |
||
|
All Users , North Navy Customer Service 2007 |
|||
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 53 | 63 | 72 |
| CONUS MHS | 50 | 56 | 71 |
| NAVY | 46 | 55 | 70 |
| NORTH | 50 | 56 | 68 |
| North Navy | 46 | 54 | 72 |
| NACC Newport | 53 | 48 | 75 |
| NBHC Little Creek | 54 | 61 | 81 |
| NBHC Navsta Sewells | 46 | 50 | 70 |
| NBHC Oceana | 39 | 48 | 71 |
| NH Camp Lejeune | 59 | 66 | 77 |
| NH Cherry Point | 49 | 51 | 57 |
| NH Great Lakes | 50 | 61 | 70 |
| NMC Portsmouth | 44 | 58 | 73 |
| NMCL Annapolis | 51 | 49 | 68 |
| NMCL Patuxent River | 53 | 54 | 70 |
| NMCL Quantico | 53 | 51 | 79 |
| NNMC Bethesda | 40 | 42 | 60 |
| Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | |||