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All Users , North Navy Customer Service Problem Getting Help from Customer Service |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 48 | 54 | 56 | 8 |
| NAVY | 49 | 55 | 55 | 7 |
| NORTH | 48 | 55 | 56 | 9 |
| North Navy | 50 | 55 | 54 | 5 |
| NACC Newport | 43 | 54 | 48 | 5 |
| NBHC Little Creek | 50 | 50 | 61 | 11 |
| NBHC Navsta Sewells | 58 | 49 | 50 | -8 |
| NBHC Oceana | 48 | 51 | 48 | 1 |
| NH Camp Lejeune | 56 | 65 | 66 | 10 |
| NH Cherry Point | 51 | 61 | 51 | 0 |
| NH Great Lakes | 42 | 51 | 61 | 19 |
| NMC Portsmouth | 49 | 57 | 58 | 9 |
| NMCL Annapolis | *** | *** | 49 | *** |
| NMCL Patuxent River | 46 | 58 | 54 | 8 |
| NMCL Quantico | 40 | 45 | 51 | 11 |
| NNMC Bethesda | 48 | 52 | 42 | -6 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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