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All Users , North Navy Claims Processing Claims Handled in a Reasonable Time |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 87 | 87 | 87 | 0 |
| CONUS MHS | 81 | 84 | 86 | 5 |
| NAVY | 82 | 82 | 86 | 4 |
| NORTH | 81 | 85 | 85 | 4 |
| North Navy | 84 | 85 | 87 | 4 |
| NACC Newport | 85 | 88 | 89 | 4 |
| NBHC Little Creek | 83 | 94 | 96 | 14 |
| NBHC Navsta Sewells | 86 | 79 | 88 | 3 |
| NBHC Oceana | 87 | 79 | 73 | -15 |
| NH Camp Lejeune | 88 | 84 | 94 | 6 |
| NH Cherry Point | 85 | 83 | 84 | -1 |
| NH Great Lakes | 74 | 79 | 85 | 11 |
| NMC Portsmouth | 84 | 87 | 89 | 5 |
| NMCL Annapolis | *** | *** | 89 | *** |
| NMCL Patuxent River | 85 | 87 | 91 | 6 |
| NMCL Quantico | 81 | 77 | 84 | 3 |
| NNMC Bethesda | 75 | 82 | 73 | -2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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