North Customer Service Problem with Paperwork
| 2005 | 2006 | 2007 | Trend
Benchmark | 76 | 76 | 75 | -1
Enrollment Group
All Children | 71 | 68 | 75 | 4
Prime Enrollees | 71 | 70 | 74 | 3
Enrollees with Military PCM | 74 | 75 | 78 | 4
Enrollees with Civilian PCM | 63 | 63 | 72 | 9
Non-enrolled Beneficiaries | 73 | 66 | 77 | 4
Age Group
Children Under Age 6 | 66 | 69 | 68 | 2
Children 6-12 Years | 74 | 67 | 78 | 4
Children 13-17 Years | 73 | 69 | 80 | 7
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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