North Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
Enrollment Group
All Children | 46 | 51 | 52 | 6
Prime Enrollees | 43 | 48 | 48 | 5
Enrollees with Military PCM | 46 | 48 | 48 | 2
Enrollees with Civilian PCM | 40 | 53 | 50 | 10
Non-enrolled Beneficiaries | 51 | 58 | 58 | 6
Age Group
Children Under Age 6 | 43 | 49 | 49 | 6
Children 6-12 Years | 49 | 54 | 49 | 1
Children 13-17 Years | 46 | 51 | 57 | 12
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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