South Customer Service Problem with Paperwork
| 2005 | 2006 | 2007 | Trend
Benchmark | 76 | 76 | 75 | -1
Enrollment Group
All Children | 72 | 72 | 77 | 5
Prime Enrollees | 72 | 74 | 75 | 3
Enrollees with Military PCM | 77 | 76 | 75 | -2
Enrollees with Civilian PCM | 67 | 73 | 76 | 9
Non-enrolled Beneficiaries | 69 | 67 | 77 | 8
Age Group
Children Under Age 6 | 66 | 65 | 70 | 4
Children 6-12 Years | 77 | 77 | 81 | 4
Children 13-17 Years | 72 | 73 | 79 | 7
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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