CONUS MHS Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 59 | 63 | 75
Enrollment Group
All Children | 53 | 53 | 75
Prime Enrollees | 54 | 51 | 75
Enrollees with Military PCM | 55 | 51 | 77
Enrollees with Civilian PCM | 51 | 50 | 71
Non-enrolled Beneficiaries | 51 | 57 | 74
Age Group
Children Under Age 6 | 56 | 53 | 69
Children 6-12 Years | 51 | 53 | 77
Children 13-17 Years | 51 | 55 | 78
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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