West Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 59 | 59 | 59 | 0
Enrollment Group
All Children | 53 | 53 | 52 | -1
Prime Enrollees | 53 | 53 | 56 | 3
Enrollees with Military PCM | 59 | 53 | 59 | 0
Enrollees with Civilian PCM | 44 | 58 | 47 | 3
Non-enrolled Beneficiaries | 55 | 52 | 47 | -8
Age Group
Children Under Age 6 | 48 | 54 | 56 | 8
Children 6-12 Years | 56 | 54 | 53 | -3
Children 13-17 Years | 55 | 50 | 48 | -8
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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