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CONUS MHS
Customer Service
Problem Finding/Understanding Written Material
  2005 2006 2007 Trend
Benchmark 59 59 59 0
Enrollment Group
All Children 55 54 53 -2
Prime Enrollees 56 55 54 -3
Enrollees with Military PCM 61 56 55 -6
Enrollees with Civilian PCM 51 55 51 0
Non-enrolled Beneficiaries 54 50 51 -3
Age Group
Children Under Age 6 54 54 56 2
Children 6-12 Years 57 56 51 -6
Children 13-17 Years 54 50 51 -3
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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