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North
Courteous and Helpful Office Staff
2007
  Courteous and Respectful Helpful
Benchmark 96 93
Enrollment Group
All Children 93 88
Prime Enrollees 92 85
Enrollees with Military PCM 89 80
Enrollees with Civilian PCM 95 92
Non-enrolled Beneficiaries 97 94
Age Group
Children Under Age 6 92 87
Children 6-12 Years 93 88
Children 13-17 Years 95 91
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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