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North
Customer Service
Problem Finding/Understanding Written Material
  2005 2006 2007 Trend
Benchmark 59 59 59 0
Enrollment Group
All Children 54 51 52 -2
Prime Enrollees 55 54 52 -3
Enrollees with Military PCM 61 54 53 -8
Enrollees with Civilian PCM 50 54 52 2
Non-enrolled Beneficiaries 56 45 53 -2
Age Group
Children Under Age 6 57 51 53 -3
Children 6-12 Years 54 56 53 -1
Children 13-17 Years 53 44 51 -2
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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