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South
Customer Service
Problem Finding/Understanding Written Material
  2005 2006 2007 Trend
Benchmark 59 59 59 0
Enrollment Group
All Children 58 58 54 -4
Prime Enrollees 60 59 53 -7
Enrollees with Military PCM 63 61 53 -10
Enrollees with Civilian PCM 57 54 53 -5
Non-enrolled Beneficiaries 51 55 51 -1
Age Group
Children Under Age 6 57 58 60 3
Children 6-12 Years 60 57 47 -14
Children 13-17 Years 56 57 55 -1
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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