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West
Customer Service
Problem Finding/Understanding Written Material
  2005 2006 2007 Trend
Benchmark 59 59 59 0
Enrollment Group
All Children 53 53 52 -1
Prime Enrollees 53 53 56 3
Enrollees with Military PCM 59 53 59 0
Enrollees with Civilian PCM 44 58 47 3
Non-enrolled Beneficiaries 55 52 47 -8
Age Group
Children Under Age 6 48 54 56 8
Children 6-12 Years 56 54 53 -3
Children 13-17 Years 55 50 48 -8
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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