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West Customer Service Problem Getting Help from Customer Service |
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| 2005 | 2006 | 2007 | Trend | ||||||||
| Benchmark | 63 | 63 | 63 | 0 | |||||||
| Enrollment Group | |||||||||||
| All Children | 47 | 43 | 53 | 6 | |||||||
| Prime Enrollees | 47 | 41 | 52 | 5 | |||||||
| Enrollees with Military PCM | 50 | 43 | 52 | 2 | |||||||
| Enrollees with Civilian PCM | 46 | 41 | 51 | 5 | |||||||
| Non-enrolled Beneficiaries | 46 | 47 | 56 | 10 | |||||||
| Age Group | |||||||||||
| Children Under Age 6 | 46 | 48 | 55 | 9 | |||||||
| Children 6-12 Years | 48 | 42 | 51 | 4 | |||||||
| Children 13-17 Years | 47 | 38 | 51 | 4 | |||||||
| Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||||||||||
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Click below to view this table by other groups CONUS MHS North South West | |||||||||||