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North Customer Service Problem Finding/Understanding Written Material |
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| 2004 | 2005 | Trend | |||||||||
| Benchmark | 60 | 59 | -1 | ||||||||
| Enrollment Group | |||||||||||
| All Children | 48 | 54 | 7 | ||||||||
| Prime Enrollees | 48 | 55 | 8 | ||||||||
| Enrollees with Military PCM | 53 | 61 | 8 | ||||||||
| Enrollees with Civilian PCM | 44 | 50 | 6 | ||||||||
| Non-enrolled Beneficiaries | 48 | 56 | 8 | ||||||||
| Age Group | |||||||||||
| Children Under Age 6 | 49 | 57 | 8 | ||||||||
| Children 6-12 Years | 47 | 54 | 7 | ||||||||
| Children 13-17 Years | 47 | 53 | 6 | ||||||||
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||||||||||
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Click below to view this table by other groups CONUS MHS North South West | |||||||||||