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West Customer Service 2005 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |||||||||
| Benchmark | 59 | 63 | 76 | ||||||||
| Enrollment Group | |||||||||||
| All Children | 53 | 47 | 71 | ||||||||
| Prime Enrollees | 53 | 47 | 69 | ||||||||
| Enrollees with Military PCM | 59 | 50 | 74 | ||||||||
| Enrollees with Civilian PCM | 44 | 46 | 65 | ||||||||
| Non-enrolled Beneficiaries | 55 | 46 | 71 | ||||||||
| Age Group | |||||||||||
| Children Under Age 6 | 48 | 46 | 65 | ||||||||
| Children 6-12 Years | 56 | 48 | 72 | ||||||||
| Children 13-17 Years | 55 | 47 | 79 | ||||||||
| Source: 2005 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||||||||||
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Click below to view this table by other groups CONUS MHS North South West | |||||||||||