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Prime Enrollees , All Regions
Customer Service
Problem Getting Help from Customer Service
  2006 2007 2008 Trend
Benchmark 63 63 63 0
CONUS MHS 53 55 59 5
ARMY 54 54 60 6
NAVY 54 55 55 1
AIR FORCE 52 57 59 6
OTHER 54 56 59 6
NORTH 53 55 57 3
North Army 52 55 56 4
North Navy 54 52 54 1
North Air Force 51 59 53 3
North Other 55 55 59 4
SOUTH 54 54 60 6
South Army 53 49 67 14
South Navy 56 56 58 2
South Air Force 54 55 57 2
South Other 54 55 60 6
WEST 53 57 59 7
West Army 58 57 59 1
West Navy 53 58 54 1
West Air Force 51 59 63 12
West Other 51 56 59 9
OVERSEAS 55 58 59 4
Overseas Europe 55 61 60 5
Overseas Pacific 53 52 55 1
Overseas Latin America 63 66 70 7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
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