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Prime Enrollees , North Other
2008 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 66 64 87 84 61 87 61 58 68 68 90 75
OTHER 67 72 90 87 61 87 64 65 69 67 91 73
NORTH 65 64 86 85 59 85 58 57 67 66 89 75
North Other 64 72 90 87 59 85 60 62 68 66 90 72
Out of Catchment North Region 66 74 90 87 56 82 58 64 68 65 90 73
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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