 |
 |
|||
|
Prime Enrollees , West Army Customer Service Problem Finding/Understanding Written Material |
||||
| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 50 | 50 | 52 | 2 |
| ARMY | 52 | 54 | 54 | 2 |
| WEST | 50 | 50 | 52 | 2 |
| West Army | 55 | 54 | 56 | 1 |
| Bassett ACH | *** | 45 | 51 | *** |
| Evans ACH | 58 | 59 | 63 | 5 |
| Irwin ACH | 58 | 45 | 50 | -8 |
| L. Wood ACH | 54 | 60 | 54 | 0 |
| Madigan AMC | 59 | 53 | 65 | 6 |
| Munson AHC | 48 | 49 | 43 | -5 |
| R W Bliss AHC | 49 | 50 | 53 | 4 |
| Tripler AMC | 59 | 60 | 55 | -4 |
| Weed ACH | 33 | 54 | 37 | 3 |
| William Beaumont AMC | 47 | 60 | 61 | 14 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||