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Prime Enrollees , West Air Force
2008 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 66 64 87 84 61 87 61 58 68 68 90 75
AIR FORCE 66 62 87 83 62 87 60 56 64 70 91 78
WEST 66 64 87 84 62 91 61 57 67 68 90 76
West Air Force 66 64 87 83 64 91 62 57 64 71 91 78
10th Med Grp-USAF Academy 69 66 85 86 48 82 60 53 59 75 95 75
15th Med Grp-Hickam 68 56 86 80 *** *** 60 57 62 70 94 87
21st Med Grp-Peterson 65 61 89 85 57 91 59 54 66 59 94 89
30th Med Grp-Vandenberg 63 64 91 85 60 91 56 58 66 77 93 77
341st Med Grp-Malmstrom 70 71 90 88 63 94 62 63 61 73 90 84
355th Med Grp-Davis Monthan 61 56 90 80 63 93 62 53 78 62 87 83
366th Med Grp-Mountain Home 65 63 86 84 61 91 56 61 73 66 88 81
377th Med Grp-Kirtland 66 65 89 79 70 92 58 49 51 64 89 76
3rd Med Grp-Elmendorf 64 59 86 83 63 94 57 53 64 71 94 74
509th Med Grp-Whiteman 76 72 89 87 66 93 69 63 74 76 92 81
55th Med Grp-Offutt 67 61 88 83 66 95 64 55 62 74 92 80
56th Med Grp-Luke 71 71 91 86 69 92 65 62 63 73 93 80
5th Med Grp-Minot 67 63 87 82 64 93 55 57 55 78 86 76
60th Med Grp-Travis 61 64 87 84 60 85 61 61 61 73 90 86
61st Med Squad-Los Angeles 65 68 89 86 58 83 62 62 73 68 91 71
75th Med Grp-Hill 69 70 87 80 74 86 64 60 58 73 91 85
90th Med Grp-F.E. Warren 68 66 86 85 62 90 61 59 66 76 87 82
92nd Med Grp-Fairchild 67 72 87 86 70 97 64 64 65 80 90 77
95th Med Grp-Edwards 68 66 91 86 59 92 62 67 69 66 92 83
99th Med Grp-O'Callaghan Hosp 67 62 85 82 67 88 59 63 63 68 89 82
West Region-Air force 64 65 86 83 62 94 63 55 65 70 91 74
Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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