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Prime Enrollees , North Navy Customer Service Problem Finding/Understanding Written Material |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 50 | 50 | 52 | 2 |
| NAVY | 50 | 48 | 51 | 1 |
| NORTH | 48 | 50 | 50 | 2 |
| North Navy | 46 | 46 | 51 | 4 |
| NACC Newport | 40 | 52 | 54 | 14 |
| NBHC Little Creek | 56 | 53 | 55 | -1 |
| NBHC Navsta Sewells | 47 | 45 | 61 | 14 |
| NBHC Oceana | 37 | 37 | 59 | 22 |
| NH Camp Lejeune | 55 | 58 | 57 | 2 |
| NH Cherry Point | 43 | 44 | 46 | 3 |
| NH Great Lakes | 52 | 45 | 49 | -3 |
| NMC Portsmouth | 47 | 46 | 56 | 9 |
| NMCL Annapolis | *** | 49 | 38 | *** |
| NMCL Patuxent River | 53 | 51 | 41 | -11 |
| NMCL Quantico | 46 | 49 | 59 | 13 |
| NNMC Bethesda | 50 | 40 | 32 | -18 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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