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Prime Enrollees , North Navy Customer Service Problem Getting Help from Customer Service |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 53 | 55 | 59 | 5 |
| NAVY | 54 | 55 | 55 | 1 |
| NORTH | 53 | 55 | 57 | 3 |
| North Navy | 54 | 52 | 54 | 1 |
| NACC Newport | 53 | 47 | 68 | 15 |
| NBHC Little Creek | 51 | 60 | 64 | 14 |
| NBHC Navsta Sewells | 48 | 50 | 59 | 11 |
| NBHC Oceana | 51 | 48 | 57 | 6 |
| NH Camp Lejeune | 65 | 61 | 51 | -14 |
| NH Cherry Point | 62 | 54 | 62 | 1 |
| NH Great Lakes | 53 | 58 | 56 | 3 |
| NMC Portsmouth | 56 | 56 | 66 | 10 |
| NMCL Annapolis | *** | 48 | 52 | *** |
| NMCL Patuxent River | 56 | 54 | 50 | -6 |
| NMCL Quantico | 44 | 52 | 54 | 10 |
| NNMC Bethesda | 52 | 42 | 53 | 1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||