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Enrollees with Military PCM , All Regions Courteous and Helpful Office Staff Courteous and Respectful |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 94 | 94 | 94 | 0 |
| CONUS MHS | 88 | 89 | 90 | 1 |
| ARMY | 87 | 87 | 88 | 1 |
| NAVY | 87 | 88 | 89 | 2 |
| AIR FORCE | 90 | 90 | 91 | 1 |
| OTHER | 95 | 94 | 94 | 0 |
| NORTH | 88 | 88 | 89 | 2 |
| North Army | 86 | 86 | 89 | 3 |
| North Navy | 87 | 88 | 88 | 2 |
| North Air Force | 90 | 89 | 90 | 0 |
| North Other | 96 | 93 | 93 | -3 |
| SOUTH | 88 | 88 | 90 | 2 |
| South Army | 86 | 85 | 87 | 1 |
| South Navy | 90 | 89 | 92 | 2 |
| South Air Force | 89 | 90 | 92 | 3 |
| South Other | 92 | 93 | 93 | 2 |
| WEST | 89 | 89 | 90 | 1 |
| West Army | 89 | 89 | 87 | -2 |
| West Navy | 85 | 87 | 88 | 3 |
| West Air Force | 90 | 91 | 91 | 1 |
| West Other | 95 | 95 | 97 | 2 |
| OVERSEAS | 90 | 91 | 91 | 1 |
| Overseas Europe | 89 | 90 | 93 | 3 |
| Overseas Pacific | 92 | 92 | 90 | -2 |
| Overseas Latin America | 91 | 94 | 94 | 2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 through 2008
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page | ||||
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