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Enrollees with Military PCM , All Regions Customer Service 2008 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 53 | 63 | 72 |
| CONUS MHS | 51 | 57 | 73 |
| ARMY | 53 | 59 | 76 |
| NAVY | 50 | 54 | 70 |
| AIR FORCE | 51 | 58 | 75 |
| OTHER | 46 | 53 | 63 |
| NORTH | 49 | 53 | 69 |
| North Army | 51 | 56 | 72 |
| North Navy | 48 | 52 | 64 |
| North Air Force | 47 | 53 | 75 |
| North Other | 47 | 50 | 63 |
| SOUTH | 52 | 60 | 76 |
| South Army | 53 | 66 | 77 |
| South Navy | 53 | 58 | 74 |
| South Air Force | 51 | 56 | 76 |
| South Other | 45 | 55 | 69 |
| WEST | 52 | 58 | 75 |
| West Army | 57 | 58 | 81 |
| West Navy | 48 | 53 | 75 |
| West Air Force | 53 | 62 | 76 |
| West Other | 43 | 53 | 55 |
| OVERSEAS | 53 | 58 | 73 |
| Overseas Europe | 49 | 59 | 77 |
| Overseas Pacific | 57 | 55 | 65 |
| Overseas Latin America | *** | *** | *** |
| Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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