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Enrollees with Military PCM , All Regions Customer Service Problem with Paperwork |
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| 2006 | 2007 | 2008 | Trend | |
| Benchmark | 72 | 72 | 72 | 0 |
| CONUS MHS | 71 | 71 | 73 | 2 |
| ARMY | 72 | 73 | 76 | 4 |
| NAVY | 73 | 71 | 70 | -2 |
| AIR FORCE | 71 | 75 | 75 | 4 |
| OTHER | 61 | 64 | 63 | 1 |
| NORTH | 70 | 69 | 69 | -1 |
| North Army | 69 | 69 | 72 | 3 |
| North Navy | 71 | 72 | 64 | -8 |
| North Air Force | 66 | 71 | 75 | 9 |
| North Other | 72 | 59 | 63 | -9 |
| SOUTH | 70 | 71 | 76 | 5 |
| South Army | 71 | 70 | 77 | 6 |
| South Navy | 74 | 74 | 74 | 0 |
| South Air Force | 73 | 74 | 76 | 3 |
| South Other | 48 | 59 | 69 | 21 |
| WEST | 72 | 73 | 75 | 3 |
| West Army | 75 | 77 | 81 | 6 |
| West Navy | 75 | 66 | 75 | 0 |
| West Air Force | 71 | 76 | 76 | 4 |
| West Other | 55 | 71 | 55 | 0 |
| OVERSEAS | 73 | 79 | 73 | 0 |
| Overseas Europe | 74 | 79 | 77 | 3 |
| Overseas Pacific | 71 | 79 | 65 | -6 |
| Overseas Latin America | 76 | 77 | *** | *** |
| Source: 2008 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||